A comprehensive list of shipping times can be found in our Shipping Policy.

An email with the tracking information and a link to monitor the progress of your shipment will be sent to you once your order has been dispatched.  

You can also track your order here.

All cancelation requests must be made asap. Once you've received the e-mail stating your order has shipped, it can no longer be canceled.

To submit a cancellation request, please e-mail support@swanscout.com. contact us through chat or social media. Please include your order number and name. 

All cancelation requests must be made asap. Once you've received the e-mail stating your order has shipped, it can no longer be canceled.

To submit a cancellation request, please e-mail support@swanscout.com, contact us through chat or social media. Please include your order number and name.

• Do you have the correct plug for your charger?
  It's important to note that some chargers require a Quick Charge 3.0 plug and others need a USB C Power Delivery plug. If the incorrect plug is used, the charger will not function.
  
  To determine which plug your charger requires, please refer to the product details page.

• Is your charger compatible with your devices?
  Please check the "compatibility" section on the product details page to ensure compatibility with your devices.
  
  For more information on our refund policy, click here.

We have a 30-day money back guarantee, which means you have 30 days to request a return. Read more about our refund policy here.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

For the convenience of both local and international customers, we accept secure payment methods including Credit Cards and Debit Cards. Additionally, we also offer alternative payment options like Klarna, iDEAL, Bancontact, Shop Pay, Google Pay, and Apple Pay.